Stocked items will be shipped within 48 hours.
Free shipping within Canada for orders over 240$Cad before taxes (with insured value of 100$Cad).
Sealed chemicals, supplies and perishable goods are selling "as is". No return will be accepted if package have been opened and seal have broken.
If any issues appears after receiving the products or have any questions, please contact us first.
All warranty claims will require customer to contact us first for "WRN" (Warranty requiring number). Please have your sale receipt and the SERIAL NUMBER of the defective item(s) handy.
OpticSpice only covers return shipping (to end-using customer) within Canada, with shipping insurance covers the value up to 100 Candian Dollars.
Opticspice do accept oversea order from the countries which does not have sanctions imposed by Canadian Government.
Opticspice will not be responsible for any fees and process(permits, documents, brokerage,ext) of export.
All orders outside of Canada will require customer to contact us for shipping quote before ordering.
US customer: some of our items are under ITAR control, can not be directly ship back to us even if there is a warranty claim arise.
Opticspice will not be responsible for the process of brokerage, documents, fees, storage and other international shipping service regards to the warranty claim outside of Canada.
OpticSpice reserve the right to charge up to 30% restocking fee.
Opticspice reserve the right of final explanations.